The Foster Care Training Hub

Please complete the fields below to start accessing your free specialist & mandatory training along with the young people courses.

First Name – Please only put your initial if you’re below the age of 16

Put a capital at the start of the first name.

Last Name

Put a capital at the start of the last name.

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Choose Your Sector

Select Sector

Mobile Number

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Please add your mobile number with no spaces. We will only use your mobile number to notify of free courses and to help you reset your password.

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Username

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Password

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Country

Region

Town

By completing stage 2 of this application you agree to receive details of future free courses and resources. Please tick here if you agree to receiving emails and text messages regarding system updates and new subjects added

Once you have signed up your account you will have access to the below:

Free preventative online courses for young people
Free video support library
Free live streams
Exclusive products & services
Free technical support

(Please tick)

Employee Account

A employee account is designed specifically for an organisation that wishes to retain all of their training with one account.
Your sub account will generally be administered by a designated person.
All sub account have free access to our monthly free course.
Sub account can purchase special sub account bundles.

(Please tick)

Childminder Account

A childminder account is designed for organisation that wish to delegate the responsibility of training to particular person,region or division.
You can createunlimited sub accounts within a master account.
You can allocate each sub account a set number of learner credits. All sub accounts share the master's unlimited subscription.
A master account will allow you to monitor each sub account and control their usage.
A master account can purchase special master account bundles

(Please tick)

Parent Account

A parent account is designed for organisation that wish to delegate the responsibility of training to particular person,region or division.
You can createunlimited sub accounts within a master account.
You can allocate each sub account a set number of learner credits. All sub accounts share the master's unlimited subscription.
A master account will allow you to monitor each sub account and control their usage.
A master account can purchase special master account bundles

Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website or our Learning Management System (LMS) which is accessed via this website. Your data will be used for the purposes of managing our service to you providing you with access to our LMS to complete your e-learning courses and access your reports and review your bookings as a trainer.

The Training Hub will not share your data with any other third party. We will, from time to time, contact you about our service and any changes or additions to your e-learning courses.

We take your privacy extremely seriously and will never sell lists or email addresses.

By visiting and using The Training Hub https://thetraininghub.co.uk/ and associated companies, mobile sites, and/or applications (together, the “Site”), registering to use our services offered through the Site, or providing your personal information to us at our corporate events (the “Services”), you understand that you will be subject to the terms set forth in this notice (“Privacy Notice”).

This Privacy Notice describes how we collect information about you, what we do with that information, and also what controls you have over that information in relation to your use of our Site and Services. Your information will be held and managed by The Training Hub and associated companies, acting either as a data controller, or if you are a customer or end user of The Training Hub and associated companies and affiliates, as a data processor. Throughout this Privacy Notice, we use ‘plain English’ summaries which are intended to give you guidance about what each section is about.

How we collect your information:

This section gives you more information about what information we collect about you and how we collect it, whether we collect it directly from you or other sources.

When using our Site or the Services, we may collect and process the following information about you:

Information provided directly by you

Information (such as your name, email address, postal address, telephone number and other contact details) that you provide by completing forms on the Site or using the Service, including information about you if you register as a user of the Site or subscribe to a Service, information about you that you upload or submit to the Site or Service, or information you provide to us when requesting information or material from us

Information and other details of any transactions made by you through the Site including but not limited to financial and billing information, including account numbers and other financial-related information provided by you when making transactions through the Site or when using our Services

Information contained in communications you send to us, for example, to report a problem or to submit queries, concerns, or comments regarding the Site (or its content) or the Services

Information from surveys that we may, from time to time, conduct on the Site that you respond to or participate in.

Information from any employment materials you send us, for example, a CV, resumé or other details of your employment history Information about you collected from other sources We may collect information about you when using the Site and/or our Services:

Automatically-Collected Information. We may automatically collect certain information about the computer or devices that are used to access the Site or use the Services, including mobile devices, through commonly-used information-gathering tools, such as cookies and web beacons. Such information includes standard information from your browser or device (such as browser/device type and language), your Internet Protocol address, and the actions you take on The Training Hub and associated company sites, such as the pages viewed, and the links clicked. We use this information to ensure the proper functioning and security of our Site and Services and to optimize our Site or Services. Our use of cookies to process personal information is explained thoroughly in Section 3 of our Privacy Policy, which you should please read.

Location Information. We may collect information about your location when you access the Site or use our Services through a mobile device. If you do not want to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device; provided your device allows you to do this.

Information Collected From Third Parties and Contractors. We may obtain information about you from third parties, such as marketers, partners, researchers, and others. If you access the Site or use the Services through a third-party connection or log-in, you authorise The Training Hub and associated companies to collect, store, and use, in accordance with this Privacy Notice, any and all information available to The Training Hub and associated companies through the third-party interface.

Aggregate or De-Identified Data. We may aggregate and/or de-identify information collected by the use of the Site or the Services or via other means such as corporate events so that the information is not intended to identify you. This Privacy Notice does not restrict our use or disclosure of aggregated and/or de-identified information.

How we use your information:

Information is collected for the purposes stated in this Privacy Notice and will not be further processed in a manner that is incompatible with those purposes.

We will collect and use your information as described in this Privacy Notice and as permitted by applicable laws, including in circumstances where it is necessary: (i) to provide or fulfil Services requested by or for you; (ii) for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract; (iii) for compliance with a legal obligation to which we are a subject; (iv) to pursue our legitimate interests; or (v) where you have given us your express consent.

We collect and use your information for the following purposes:

To perform the Services requested by you. For example, if you fill out a “Contact Me” web form, we will use the information provided to contact you about your interest in the Services. This data processing is necessary to provide or fulfil a service requested by or for you.

For marketing purposes. For example, we may use your information to further discuss your interest in the Services and to send you information regarding The Training Hub and associated companies, such as information about promotions, events, products or services. We will only send you marketing communications and updates about our products, services, and events with your prior consent. You can withdraw your consent at any time. Data processing for marketing purposes is a legitimate business interest.
You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located at the bottom of The Training Hub and associated companies and affiliate’s marketing emails. Additionally, you may send a request to info@thetraininghub.co.uk . You have the right to contact us at any time to object to the further processing of your information for the purposes of direct marketing to you, including any profiling related to such marketing.

For financial and payment purposes. For example, for checking financial qualifications and collect payment from you, where applicable. This data processing is necessary to provide or fulfil a service requested by or for you.

For operating and improving The Training Hub and associated companies and affiliate’s Site and your customer experience. For example, we may collect and analyse data on your use of our website and process it for the purpose of improving our online customer experience. Data collected could include data about your device, such as unique device identifiers, information about your mobile phone or other mobile device(s), browser types, browser language, operating system, and the state or country from which you accessed the Services. Data collected could also include information related to the ways in which you interact with the Services, such as referring and exit pages and URLs, platform type, the number of clicks and domain names. This data allows us to understand our customers, their interaction with our website and improve our website to better serve our customers. We may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information. Data processing for analytical and operational improvement purposes is a legitimate business interest.

For security purposes. For example, we may use your data to protect The Training Hub and associated companies and their third parties against security breaches and to prevent fraud and violation of The Training Hub and associated companies applicable agreements. Data processing for security purposes is a legitimate business interest.

For hosting purposes. For example, if you are our customer, we may collect and host your data to provide Services to you. If your employer is our customer, we may process your data in accordance with providing Services to them. However, we will not review, share, distribute, or reference any such data except as provided in a services agreement between us and our customer, or as may be required by law. Data processing for the purpose of hosting our Services is a legitimate business interest.

Protection of The Training Hub and associated companies . For example, we may disclose your information to: (i) comply with legal obligations; (ii) enforce any agreements that you entered into with us; (iii) respond to claims that any content violates the rights of third parties; (iv) respond to your requests for customer service; and/or (v) the extent necessary for the purposes of the legitimate interests pursued by us or by the third party or parties to whom the data are disclosed, except where such interests are overridden by your fundamental rights and freedom. We may also disclose information to law enforcement agencies in emergency circumstances, where the disclosure of such information is consistent with the types of emergency disclosures permitted or required by law. This is data processing for compliance with a legal obligation.

Business Transfers. For example, we reserve the right to disclose and transfer all of your information, to a successor (or potential successor) company in connection with a merger, acquisition, or sale of all, or components, of our business, or in connection with due diligence associated with any such transaction. Data processing for this purpose is a legitimate business interest and we will fully inform you if this occurs and give you the option to terminate our contract.

Sharing your information:

You have the right to know who we share your information with.

We may share your information with:

Any of our businesses, or to our agents, partners or contractors who assist us in providing the Services we offer through our Site. The assistance provided by our agents, partners or contractors may be related to our marketing activities such as: updating marketing lists, data analytics, advertising, market research, participation in a contest or sweepstakes, and receiving and sending communications. Transactional assistance may also be provided by our agents, partners, or contractors, including: processing transactions, fulfilling requests for information, billing, sales execution, and fulfilment of orders. Other support services provided may include: data storage, transfer, analysis and processing, legal services, providing IT, and in other tasks as requested, from time to time. Our agents, partners and contractors will only use your information to the extent necessary to perform their functions and are subject to contractual restrictions prohibiting them from using your information for any other purpose. Some support is provided outside of the EU, for example IT support when you have technical problems using the site. The company will be passed minimal information and is subject to a binding contract that ensures they :

only use the information for the designated purpose

they implement the appropriate safeguards

they do not pass on your personal information to other parties.

To receive a list of the agents, partners or contractors assisting us in the processing of your information please send your request to info@thetraininghub.co.uk. This list may change and will be updated from time to time.

From time to time, The Training Hub and associated companies may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service, The Training Hub and associated companies may share information about you collected in connection with your purchase or expression of interest with our joint promotion partner(s). If you do not want your information to be shared in this manner, you may email info@thetraininghub.co.uk However, we do not control our business partners’ use of the information that we share with them about you that we collect, and their use of the information will be in accordance with their own privacy policies.

Public Forums, Refer a Friend, and Customer Testimonials

We may provide bulletin boards, blogs, or chat rooms through the Services. Any information you submit in such a forum may be read, collected, or used by others who visit these forums. We are not responsible for the information you choose to submit in these forums. We are not responsible for the privacy policies or the content of such sites. You may elect to use our referral program to inform friends about the Services. When using the referral program, The Training Hub and associated companies request the friend’s name and email address. The Training Hub and associated companies will automatically send the friend a one-time email inviting him or her to visit The Training Hub and associated company websites. The Training Hub and associated companies do not store this information. The Training Hub and associated companies post a list of customers and testimonials on The Training Hub and associated company websites that contain information such as the names and titles. The Training Hub and associated companies obtain the consent of the individuals concerned prior to posting such information or testimonials.

Security:

The security of your information is important to us. This section describes the basics of the types of measures we put in place to protect your information. We have appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access and maintain data security of, and to use correctly, the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store. We have implemented procedures designed to limit the dissemination of your information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Retention:

This section explains how long we will retain your personal information for following termination of our commercial relationship and the reasons for retention. We will only keep your information as long as it remains necessary for the identified purpose(s) for which it was originally collected and for up to eight (8) years afterwards or otherwise permitted by local laws, or as required for our business operations or by applicable laws. We may need to retain certain personal information even once a customer account has been closed or deleted to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record keeping purposes. We may also retain a record of any stated objection by you to receiving our updates for the purpose of ensuring we can continue to respect your wishes and not contact you further. For example, if you request to stop receiving emails from us, we will retain your email address for use on an email “suppression list” to ensure you do not receive further emails, as requested.

All retained information will remain subject to the terms of this Privacy Notice. If you request that your name be removed from our databases, it may not be possible to completely delete all your information due to legal constraints.

Your Rights:

This section provides details about your rights in relation to your personal information. You may ask us to:

Access all the personal information about you held by us. On request, we will provide you with a copy of this information.

You can exercise your right of access to your personal information:

By emailing us at info@thetraininghub.co.uk

By writing to us at the address below.

Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

Correct or erase your personal information where appropriate. Please note, you may review and update certain user profile information by logging in, as applicable, to the relevant portions of the Services where such information may be updated

Restrict the processing of your personal information whilst we investigate your concern information in a commonly used electronic format or ask we move the data in that format to another provider where your request relates to the data that you gave us direct and where technically possible (data portability)

Withdraw your consent at any time when the processing relies upon consent

You have the right to object to us processing your information if you do not think we have a lawful basis

You have rights Automated Decision making and profiling. We perform no automated decision making but we do some limited profiling to offer you additional services based on your purchasing habit within the training hub.

If you remain unhappy with a response you receive you can also refer the matter to your data protection supervisory authority (see https://ico.org.uk/concerns/ )

Linked sites and advertisements

The Site or Services may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party websites. Any information you provide via those services is subject to the applicable third-party privacy policies and is not covered by this Data Use Notice.

Children

Our Sites and Services do not target and are not intended to attract children under the age of 13. The Training Hub and associated companies do not knowingly solicit personal information from children under the age of 13. Should we learn or be notified that we have collected information from users under the age of 13, we will immediately delete such personal information. If you are under 13 in your country of residence, please ask your parent or guardian to provide their information for you.

How you can access and update your information

You may review and update certain user profile information by logging in, as applicable, to the relevant portions of the Site or Services where such information may be updated, or by contacting info@thetraininghub.co.uk.

Changes to this Privacy Notice

The Training Hub and associated companies reserve the right to change this Data Use Notice from time to time. Please check this page periodically for changes. If we make any material changes to this Privacy Notice, we will notify you before they take effect either through the Site or by sending you a notification. Any such material changes will only apply to personal information collected after the revised Privacy Notice took effect.

Contact Us:

Have additional privacy questions or need further info? This section is about how to contact us. If you have any questions, comments, or concerns regarding this Privacy Notice or The Training Hub’s privacy practices, they may be submitted via email to info@thetraininghub.co.uk, or in writing by addressing your inquiries to:

The Training Hub

35 Whitworth Street West
Manchester
M1 5NG

In compliance with the General Data Protection Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (͞GDPR͟) The Training Hub and its associated group of companies provides website visitors with a ͚plain English͛ notice regarding our data collection and processing policies and procedures in The Training Hub and its associated group of companies͛ GDPR Data Collection and Processing Notice (͞Data Use Notice͟). Please view our Data Use Notice.

In the event that there is a conflict with the terms of this Privacy Policy, as set forth below, and the terms of the GDPR Notice, the following order of precedence shall apply: first, in The Training Hub and its associated group of companies͛ GDPR Notice; and secondly, in The Training Hub and its associated group of companies Privacy Policy.

Applicability

This Policy applies to individuals who provide personal data and personal information via visiting The Training Hub and its associated group of companies websites (͞Visitors͟), registering to use the Services (͞Customers͟), and registering to attend The Training Hub and its associated group of companies͛ corporate events (͞Attendees͟). ͞Personal data͟ and ͞personal information͟, as used herein, means data, including data about individuals in European Union member countries (͞EU Persons͟), that is within the scope of the Regulation (EU) 2016/679, that is received by The Training Hub and its associated group of companies from the European Union, and recorded in any form.

Information Collected

How we collect and store information depends on the websites you visit, the activities in which you participate, and the Services you use. You can use some of the Services without providing any information, although several categories of information are automatically collected from you when you use the Services, as described below.

a. Information You Provide

When expressing an interest in obtaining additional information about the Services or registering to use the Services, The Training Hub and its associated group of companies require you to provide personal data, such as name, company name, address, phone number, and email address (͞Required Contact Information͟). When purchasing the Services, The Training Hub and its associated group of companies may require you to provide financial qualification and billing information, such as, but not limited to, billing name and address, birth year, credit card number, and the total number of employees within the organisation that will be using the Services (͞Billing Information͟). The Training Hub and its associated group of companies may also ask you to provide certain optional additional information, such as, but not limited to, company annual revenues, number of employees, or industry (͞Optional Information͟). Required Contact Information, Billing Information, and Optional Information are referred to collectively as ͞Data About Customers͟ in the case of Customers, ͞Data About Visitors͟ in the case of Visitors, and ͞Data About Attendees͟ in the case of Attendees. Pursuant to this Policy, ͞Data About Customers͟, ͞Data About Visitors͟, and ͞Data About Attendees͟ may include personal data.

b. Automatically-Collected Information

The Training Hub and its associated group of companies may automatically collect certain information about the computer or devices that are used to access the Services, including mobile devices, through commonly-used information-gathering tools, such as cookies and web beacons (͞Website Navigational Information͟). Website Navigational Information includes standard information from your browser or device (such as browser/device type and language), your Internet Protocol (͞IP͟) address, and the actions you take on The Training Hub and its associated group of companies websites, such as the pages viewed and the links clicked.

We may also collect and analyse information such as: (i) location information (as described in the next section below), unique device identifiers and other information about your mobile phone or other mobile device(s), browser types, browser language, operating system, the state or country from which you accessed the Services; and (ii) information related to the ways in which you interact with the Services, such as referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services, error logs, and other similar information. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.

c. Location Information

We may use information about your location to customise the Services with location-based information, advertising, and features. If you access the Services through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this

d. Information From Others

We may obtain information about you from third parties, such as marketers, partners, researchers, and others. If you access the Services through a third-party connection or log-in, you authorise The Training Hub and its associated group of companies to collect, store, and use, in accordance with this Policy, any and all information available to The Training Hub and its associated group of companies through the third-party interface. Should you choose to voluntarily disclose information through the Services, such as on message boards, third parties can view publicly and collect that information without our knowledge and such disclosure may result in unsolicited messages from other individuals or third parties.

e. Aggregate or De-Identified Data

We may aggregate and/or de-identify information collected by the Services or via other means such as corporate events so that the information is not intended to identify you. This Policy does not restrict our use or disclosure of aggregated and/or de-identified information.

Cookies

This Section describes our practices with respect to how we use cookies. By using our Services with your browser set to accept cookies, you are consenting to our use of cookies in the manner described herein.

We may collect data about your use of the Services through the use of cookies, Internet server logs, tracking pixels (also called web beacons) and similar technologies. A cookie is a small text file that is placed on your computer or mobile device when you visit a website, that enables us to recognise your computer/device, store your preferences and settings, enhance your user experience by delivering content specific to your interests, perform searches and analytics, and assist with security administrative functions. An Internet server log is a file where website activity is stored. Server logs are used to track usage and provide security. A tracking pixel, which is also referred to as a web beacon or a clear GIF, is an electronic tag with a unique identifier that is embedded on web pages, in online advertisements and/or email. These pixels are designed to provide usage information, such as advertising impressions or clicks, measure popularity of the Services and associated advertising, and access user cookies.

We use third parties to assist us in advertising, tracking aggregated and/or de-identified site usage statistics, and providing content-sharing services to support the Services. These third parties may also use cookies and similar technologies to collect similar information about your use of the Services. For instance, the cookies may reflect de-identified data linked to or derived from data you voluntarily have submitted to us, e.g. a hashed version of your email address, which we may share with service providers, solely in non-human readable form. We do not control these third-party technologies, and their use is governed by those parties͛ privacy policies.

We use both session cookies and persistent cookies. A session cookie is used to identify a particular visit to our site. These cookies expire after a short time, or when you close your web browser after using our Services. We use these cookies to identify you during a single browsing session. A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period of time. For example, we would use a persistent cookie if you asked that we keep you signed in. Another type of cookies is Flash cookies, which are stored with your Adobe Flash Player files and help in the viewing of content that uses the Adobe Flash player.

a. Why does The Training Hub and its associated group of companies use cookies and similar technologies?

The Training Hub and its associated group of companies use cookies and similar technologies for the following purposes:

Authentication and Security: To log you into the Services; to protect your security; and to help us detect and fight spam, abuse, and other activities that violate The Training Hub and its associated group of companies͛ Terms of Use. For example, these technologies help authenticate your access to the Services and prevent unauthorised parties from accessing your account. They also let us show you appropriate content through the Services.

Preferences: To remember information about your browser and your preferences, and to remember your settings and other choices you have made.

Analytics and Research: To help us better understand how people use our Services, we work with a number of analytics partners, including Google Analytics; and to help us improve and understand how people use the Services. For example, cookies help us test different versions of our Services to see which particular features or content users prefer. We may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics. We might also optimise and improve your experience using the Services by using cookies to see how you interact with the Services, such as when and how often you use them and what links you click on. To find out more about how Google uses data when you visit a website that uses Google Analytics, please visit https://www.google.com/policies/privacy/partners/.

Personalised Content: To customise the Services with more relevant content.

Advertising: To provide you with more relevant advertising. As explained below, third parties whose products or services are accessible or advertised via the Services may use cookies to collect information about your activities on the Services, other sites, and/or the ads you have clicked on. This information may be used by them to serve ads that they believe are most likely to be of interest to you and measure the effectiveness of their ads. Targeting and advertising cookies on the Services may include Google and other advertising networks and services we use from time to time.

For more information about targeting and advertising cookies and how you can opt out, you can visit https://youronlinechoices.eu/ or www.allaboutcookies.org/manage-cookies/index.html. Please note that to the extent advertising technology is integrated into the Services, you may still receive advertisements even if you opt out of tailored advertising. In that case, the ads will not be tailored to your interests.

b. Where are cookies and similar technologies used?

We use these technologies on the Services, including our websites and apps. We do not release the information collected from our own cookies to any third parties, other than to our service providers who assist us in providing the Services and only in accordance with this Policy.

c. What are my privacy options?

You have a number of options to control or limit how we and our partners use cookies. Most browsers automatically accept cookies, but you can modify your browser setting to limit or decline cookies by visiting your browser͛s help page. The browser manufacturers, not The Training Hub, control these settings. You can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the ͞Help͟ section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). You can also manage the use of Flash technologies, including Flash cookies, with the Flash management tools available at Adobe͛s website. If you choose to decline cookies, please note that you may not be able to sign in, customise, or use some features of the Services. For general information about cookies and how to disable them, please visit allaboutcookies.org.

Use of Information Collected

The Training Hub and its associated group of companies uses Data About Visitors, Data About Attendees, and Data About Customers, which may include personal data, to perform the services requested. For example, if you fill out a ͞Contact Me͟ web form, The Training Hub and its associated group of companies will use the information provided to contact you about your interest in the Services.

The Training Hub and its associated group of companies uses Data About Attendees to plan and host corporate events, host online forums and social networks in which event attendees may participate, and populate online profiles for Attendees on the Services.

The Training Hub and its associated group of companies may also use Data About Customers, Data About Visitors, and Data About Attendees for marketing purposes. For example, The Training Hub and its associated group of companies may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding The Training Hub and its associated group of companies, its affiliates, and its partners, such as information about promotions or events.

The Training Hub and its associated group of companies uses Billing Information solely to check financial qualifications and collect payment from prospective Customers and Attendees.

The Training Hub and its associated group of companies uses Website Navigational Information to operate and improve The Training Hub and its associated group of companies websites, to protect The Training Hub and its associated group of companies and third parties, for security, and to prevent fraud and violation of The Training Hub and its associated group of companies applicable agreements. The Training Hub and its associated group of companies may also use Website Navigational Information alone or in combination with Data About Customers and Data About Visitors to provide personalised information about The Training Hub and its associated group of companies.

The Training Hub and its associated group of companies͛ Customers may electronically submit data or information to the Services for hosting purposes. The Training Hub will not review, share, distribute, or reference any such data except as provided in an agreement between The Training Hub and Customer, or as may be required by law.

Information Sharing and Disclosure

We may disclose to and/or share your information with affiliated and non-affiliated third parties in the following circumstances.

a. Consent: If you consent to the disclosure, we may do so.

b. Service Providers: For business purposes, we may provide access to your information to select third parties who perform services for us such as billing, sales, marketing, advertising, market research, fulfilment, data storage, transfer, analysis and processing, analytics, participation in a contest or sweepstakes, and legal services.

c. Other Third Parties: From time to time, The Training Hub and its associated group of companies may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service from The Training Hub and its associated group of companies, The Training Hub and its associated group of companies may share Data About Customers collected in connection with your purchase or expression of interest with our joint promotion partner(s). If you do not want your information to be shared in this manner, you may email info@thetraininghub.co.uk. However, we do not control our business partners͛ use of the Data About Customers we collect, and their use of the information will be in accordance with their own privacy policies.

d. Data About Attendees: The Training Hub and its associated group of companies does not share Data About Attendees with business partners unless: (i) you specifically opt-in to such sharing via an event registration form; or (ii) you attend a The Training Hub and its associated group of companies event and have your attendee badge scanned by a business partner. If you do not want your information to be shared, you may email legal-privacy@calliduscloud.com. If you choose to share your information with business partners in the manners described above, your information will be subject to the business partners͛ respective privacy policies.

e. Protection of The Training Hub and its associated group of companies and Others: We may disclose any of your information to: (i) comply with legal process; (ii) enforce any agreements that you entered into with us; (iii) respond to claims that any content violates the rights of third parties; (iv) respond to your requests for customer service; and/or (v) the extent necessary for the purposes of the legitimate interests pursued by us or by the third party or parties to whom the data are disclosed, except where such interests are overridden by the interests for fundamental rights and freedoms of the data subjects. We may also disclose information to law enforcement agencies in emergency circumstances, where the disclosure of such information is consistent with the types of emergency disclosures permitted or required by law.

f. Business Transfers: We reserve the right to disclose and transfer all of your information, including, without limitation, your Contact Information, Billing Information, or Optional Information, to a successor (or potential successor) company in connection with a merger, acquisition, or sale of all, or components, of our business, or in connection with due diligence associated with any such transaction

Online Analytics

We may use third-party web analytics services such as Google Analytics. These service providers use Website Navigational Information to help us analyse how users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology (including your IP address) will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-On by clicking here.

Tailored Advertising

Third parties whose products or services are accessible or advertised via the Services may also place cookies or other tracking technologies on your computer, mobile phone, or other device used to access the Services to collect information about your use of the Services in order to (a) inform, optimise, and serve ads based on past visits to our websites and other sites and (b) report how our advertising impressions, other uses of advertising services, and interactions with these advertising impressions and advertising services are related to the use of our Services. We also allow other third parties (e.g., ad networks and ad servers) to serve tailored ads to you on the Services, and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Services.

We neither have access to, nor does this Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Services by non-affiliated, third-party ad technology, ad servers, ad networks or any other nonaffiliated third parties. Those parties that use these technologies may offer you a way to opt out of ad targeting as described below.

You may receive tailored advertising on your computer or mobile device through a web browser. If you are interested in more information about tailored browser advertising and how you can generally control cookies, you may visit the Network Advertising Initiative͛s Consumer Opt-Out Link, the Digital Advertising Alliance͛s Consumer Opt-Out Link , or the European Interactive Digital Advertising Alliance, ͞Your Online Choices͟ page to opt out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customise Google Display Network ads, you can visit the Google Ads Settings page. Please note that, to the extent advertising technology is integrated into the Services, you may still receive advertisements even if you opt out of tailored advertising. In that case, the ads will just not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

Security

We have appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access and maintain data security of, and to use correctly, the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.

Although we take appropriate measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will never be disclosed in a manner that is inconsistent with this Policy.

Communications Preferences

The Training Hub and its associated group of companies offer Visitors, Customers, and Attendees who provide contact information a means to choose how The Training Hub and its associated group of companies with you. You may manage your receipt of marketing and non-transactional communications by clicking on the ͞unsubscribe͟ link located at the bottom of each of The Training Hub and its associated group of companies marketing emails. Additionally, you may send requests to legal-info@thetraininghub.co.uk

Public Forums, Refer a Friend, and Customer Testimonials

The Training Hub and its associated group of companies may provide bulletin boards, blogs, or chat rooms through the Services. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. The Training Hub and its associated group of companies are not responsible for the personal information you choose to submit in these forums.

Customers, Visitors, and Attendees may elect to use The Training Hub and its associated group of companies referral program to inform friends about the Services. When using the referral program, The Training Hub requests the friend͛s name and email address. The Training Hub will automatically send the friend a one-time email inviting him or her to visit The Training Hub and its associated group of companies͛ websites. The Training Hub and its associated group of companies do not store this information.

The Training Hub and its associated group of companies post a list of Customers and testimonials on The Training Hub and its associated group of companies͛ websites that contain information such as Customer names and titles. The Training Hub obtains the consent of each Customer prior to posting such information or testimonials.

Linked Sites and Advertisements

The Services may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party websites. Any information you provide via those services is subject to the applicable third party privacy policies and is not covered by this Policy.

Children

Our Services do not target and are not intended to attract children under the age of 13. info@thetraininghub.co.uk does not knowingly solicit personal information from children under the age of 13. Should we learn or be notified that we have collected information from users under the age of 13, we will immediately delete such personal information.

How to Contact The Training Hub

If you have any questions, comments, or concerns regarding this Policy or The Training Hub and its associated group of companies͛ privacy practices, they may be submitted via email to info@thetraininghub.co.uk or in writing by addressing your inquiries to:

The Training Hub

Barclay House, 35 Whitworth Street West
Manchester
M1 5NG
Attn: Data Protection Officer

How You Can Access and Update Your Information

You may review and update certain user profile information by logging in, as applicable, to the relevant portions of the Services where such information may be updated, or by contacting legalinfo@thetraininghub.co.uk

Changes to This Policy

The Training Hub and its associated group of companies reserves the right to change this Policy from time to time. Please check this page periodically for changes. If we make any material changes to this Policy, we will provide notification of the material changes to this Policy through The Training Hub and its associated group of companies͛ websites at least thirty (30) days prior to the change taking effect.

This Policy was last modified on February 27, 2018

By visiting and using The Training Hub and associated companies and affiliate’s websites, mobile sites, and/or applications (together, the “Site”), registering to use our services offered through the Site, or providing your personal information to us at our corporate events (the “Services”), you understand that you will be subject to the terms set forth in this notice (“Data Use Notice”).

This Data Use Notice describes how we collect information about you, what we do with that information, and also what controls you have over that information in relation to your use of our Site and Services. Your information will be held and managed by The Training Hub and associated companies and affiliates, acting either as a data controller, or, if you are a customer or end user of The Training Hub and associated companies and affiliates, as a data processor.

Throughout this Data Use Notice, we use ‘plain English’ summaries which are intended to give you guidance about what each section is about.

How we collect your information:

This section gives you more information about what information we collect about you and how we collect it, whether we collect it directly from you or other sources.

When using our Site or the Services, we may collect and process the following information about you:

Information provided directly by you

Information (such as your name, email address, postal address, telephone number and other contact details) that you provide by completing forms on the Site or using the Service, including information about you if you register as a user of the Site or subscribe to a Service, information about you that you upload or submit to the Site or Service, or information you provide to us when requesting information or material from us
Information and other details of any transactions made by you through the Site including but not limited to financial and billing information, including account numbers and other financial-related information provided by you when making transactions through the Site or when using our Services
Information contained in communications you send to us, for example, to report a problem or to submit queries, concerns, or comments regarding the Site (or its content) or the Services
Information from surveys that we may, from time to time, conduct on the Site that you respond to or participate in
Information from any employment materials you send us, for example, a CV, resumé or other details of your employment history

Information about you collected from other sources

We may collect information about you when using the Site and/or our Services:

Automatically-Collected Information .We may automatically collect certain information about the computer or devices that are used to access the Site or use the Services, including mobile devices, through commonly-used information-gathering tools, such as cookies and web beacons. Such information includes standard information from your browser or device (such as browser/device type and language), your Internet Protocol address, and the actions you take on The Training Hub and associated companies and affiliate’s Sites, such as the pages viewed, and the links clicked. We use this information to ensure the proper functioning and security of our Site and Services and to optimize our Site or Services. Our use of cookies to process personal information is explained thoroughly in Section 3 of our Privacy Policy, which you should please read.
Location Information. We may collect information about your location when you access the Site or use our Services through a mobile device. If you do not want to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device; provided your device allows you to do this.
Information Collected From Third Parties and Contractors. We may obtain information about you from third parties, such as marketers, partners, researchers, and others. If you access the Site or use the Services through a third-party connection or log-in, you authorize The Training Hub and associated companies and affiliates to collect, store, and use, in accordance with this Data Use Notice, any and all information available to The Training Hub and associated companies and affiliates through the third-party interface.
Aggregate or De-Identified Data. We may aggregate and/or de-identify information collected by the use of the Site or the Services or via other means such as corporate events so that the information is not intended to identify you. This Data Use Notice does not restrict our use or disclosure of aggregated and/or de-identified information.

How we use your information:

Information is collected for the purposes stated in this Data Use Notice and will not be further processed in a manner that is incompatible with those purposes.

We will collect and use your information as described in this Data Use Notice and as permitted by applicable laws, including in circumstances where it is necessary: (i) to provide or fulfil Services requested by or for you; (ii) for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract; (iii) for compliance with a legal obligation to which we are a subject; (iv) to pursue our legitimate interests; or (v) where you have given us your express consent.

We collect and use your information for the following purposes:

To perform the Services requested by you. For example, if you fill out a “Contact Me” web form, we will use the information provided to contact you about your interest in the Services. This data processing is necessary to provide or fulfil a service requested by or for you.
For marketing purposes. For example, we may use your information to further discuss your interest in the Services and to send you information regarding The Training Hub and associated companies and affiliates and group companies, such as information about promotions, events, products or services. We will only send you marketing communications and updates about our products, services, and events with your prior consent. You can withdraw your consent at any time. Data processing for marketing purposes is a legitimate business interest.
You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located at the bottom of The Training Hub and associated companies and affiliate’s marketing emails. Additionally, you may send a request to info@thetraininghub.co.uk.
You have the right to contact us at any time to object to the further processing of your information for the purposes of direct marketing to you, including any profiling related to such marketing.
For financial and payment purposes. For example, for checking financial qualifications and collect payment from you, where applicable. This data processing is necessary to provide or fulfil a service requested by or for you.
For operating and improving The Training Hub and associated companies and affiliate’s Site and your customer experience. For example, we may collect and analyse data on your use of our website and process it for the purpose of improving our online customer experience. Data collected could include data about your device, such as unique device identifiers, information about your mobile phone or other mobile device(s), browser types, browser language, operating system, and the state or country from which you accessed the Services. Data collected could also include information related to the ways in which you interact with the Services, such as referring and exit pages and URLs, platform type, the number of clicks and domain names. This data allows us to understand our customers, their interaction with our website and improve our website to better serve our customers. We may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information. Data processing for analytical and operational improvement purposes is a legitimate business interest.
For security purposes. For example, we may use your data to protect The Training Hub and associated companies and affiliates and their third parties against security breaches and to prevent fraud and violation of The Training Hub and associated companies and affiliate’s applicable agreements. Data processing for security purposes is a legitimate business interest.
For hosting purposes. For example, if you are our customer, we may collect and host your data to provide Services to you. If your employer is our customer, we may process your data in accordance with providing Services to them. However, we will not review, share, distribute, or reference any such data except as provided in a services agreement between us and our customer, or as may be required by law. Data processing for the purpose of hosting our Services is a legitimate business interest.
Protection of The Training Hub and associated companies and affiliates. For example, we may disclose your information to: (i) comply with legal obligations; (ii) enforce any agreements that you entered into with us; (iii) respond to claims that any content violates the rights of third parties; (iv) respond to your requests for customer service; and/or (v) the extent necessary for the purposes of the legitimate interests pursued by us or by the third party or parties to whom the data are disclosed, except where such interests are overridden by the interests for fundamental rights and freedoms of the data subjects. We may also disclose information to law enforcement agencies in emergency circumstances, where the disclosure of such information is consistent with the types of emergency disclosures permitted or required by law. This is data processing for compliance with a legal obligation.
Business Transfers. For example, we reserve the right to disclose and transfer all of your information, to a successor (or potential successor) company in connection with a merger, acquisition, or sale of all, or components, of our business, or in connection with due diligence associated with any such transaction. Data processing for this purpose is a legitimate business interest.

Sharing your information:

You have the right to know who we share your information with.

We may share your information with:<

Any of our group affiliates, or to our agents, partners or contractors who assist us in providing the Services we offer through our Site. The assistance provided by our agents, partners or contractors may be related to our marketing activities such as: updating marketing lists, data analytics, advertising, market research, participation in a contest or sweepstakes, and receiving and sending communications. Transactional assistance may also be provided by our agents, partners, or contractors, including: processing transactions, fulfilling requests for information, billing, sales execution, and fulfilment of orders. Other support services provided may include: data storage, transfer, analysis and processing, legal services, providing IT, and in other tasks as requested, from time to time. Our agents, partners and contractors will only use your information to the extent necessary to perform their functions and are subject to contractual restrictions prohibiting them from using your information for any other purpose.
To receive a list of the agents, partners or contractors assisting us in the processing of your information please send your request to info@thetraininghub.co.uk This list may change and will be updated from time to time.
From time to time, The Training Hub and associated companies and affiliates may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly-offered product or service, The Training Hub and associated companies and affiliates may share information about you collected in connection with your purchase or expression of interest with our joint promotion partner(s). If you do not want your information to be shared in this manner, you may email info@thetraininghub.co.uk However, we do not control our business partners’ use of the information that we share with them about you that we collect, and their use of the information will be in accordance with their own privacy policies.

Public Forums, Refer a Friend, and Customer Testimonials

We may provide bulletin boards, blogs, or chat rooms through the Services. Any information you submit in such a forum may be read, collected, or used by others who visit these forums. We are not responsible for the information you choose to submit in these forums. We are not responsible for the privacy policies or the content of such sites.

You may elect to use our referral program to inform friends about the Services. When using the referral program, The Training Hub and associated companies and affiliates request the friend’s name and email address. The Training Hub and associated companies and affiliates will automatically send the friend a one-time email inviting him or her to visit The Training Hub and associated companies and affiliate’s websites. The Training Hub and associated companies and affiliates do not store this information. The Training Hub and associated companies and affiliates post a list of customers and testimonials on The Training Hub and associated companies and affiliate’s websites that contain information such as the names and titles.

The Training Hub and associated companies and affiliates obtain the consent of the individuals concerned prior to posting such information or testimonials.

Security:

The security of your information is important to us. This section describes the basics of the types of measures we put in place to protect your information.

We have appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access and maintain data security of, and to use correctly, the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store. We have implemented procedures designed to limit the dissemination of your information to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Retention:

This section explains how long we will retain your personal information for following termination of our commercial relationship and the reasons for retention.

We will only keep your information as long as it remains necessary for the identified purpose(s) for which it was originally collected and for up to eight (8) years afterwards or otherwise permitted by local laws, or as required for our business operations or by applicable laws.

We may need to retain certain personal information even once a customer account has been closed or deleted to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record keeping purposes. We may also retain a record of any stated objection by you to receiving our updates for the purpose of ensuring we can continue to respect your wishes and not contact you further. For example, if you request to stop receiving emails from us, we will retain your email address for use on an email “suppression list” to ensure you do not receive further emails, as requested.

All retained information will remain subject to the terms of this Data Use Notice. If you request that your name be removed from our databases, it may not be possible to completely delete all your information due to technological and legal constraints.

Your Rights:

This section provides details about your rights in relation to your personal information.

You may ask us to:

Access all the personal information about you held by us. On request, we will provide you with a copy of this information. We reserve the right to charge a reasonable fee taking into account the administrative costs of providing the information or taking the action requested. You can exercise your right of access to your personal information:
- By emailing us at info@thetraininghub.co.uk
- By writing to us at the address below.

Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested.

Correct or erase your personal information where appropriate. Please note, you may review and update certain user profile information by logging in, as applicable, to the relevant portions of the Services where such information may be updated
Restrict the processing of your personal information whilst we investigate your concern
Where your processing is based on your consent, you have a right to receive your information in a commonly used electronic format or ask we move the data in that format to another provider where your request relates to the data that you gave us direct and where technically possible (data portability)
Withdraw your consent at any time when the processing relies upon consent

If you remain unhappy with a response you receive you can also refer the matter to your data protection supervisory authority (see https://ec.europa.eu/justice/dataprotection/bodies/authorities/index_en.htm).

Linked sites and advertisements

The Site or Services may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party websites. Any information you provide via those services is subject to the applicable third-party privacy policies and is not covered by this Data Use Notice.

Children

Our Sites and Services do not target and are not intended to attract children under the age of 13. The Training Hub and associated companies and affiliates do not knowingly solicit personal information from children under the age of 13. Should we learn or be notified that we have collected information from users under the age of 13, we will immediately delete such personal information. If you are under 13 in your country of residence, please ask your parent or guardian to provide their information for you.

How you can access and update your information

You may review and update certain user profile information by logging in, as applicable, to the relevant portions of the Site or Services where such information may be updated, or by contactinginfo@thetraininghub.co.uk.

Changes to this Data Use Notice

The Training Hub and associated companies and affiliates reserve the right to change this Data Use Notice from time to time. Please check this page periodically for changes. If we make any material changes to this Data Use Notice, we will notify you before they take effect either through the Site or by sending you a notification. Any such material changes will only apply to personal information collected after the revised Data Use Notice took effect.

Contact Us:

Have additional privacy questions or need further info? This section is about how to contact us.

If you have any questions, comments, or concerns regarding this Data Use Notice or The Training Hub and associated companies and affiliates’ privacy practices, they may be submitted via email to info@thetraininghub.co.uk , or in writing by addressing your inquiries to:

The Training Hub
35 Whitworth Street West
Manchester
M1 5NG